Allstate Insurance Clip Art Has Anyone Had The Wrong Home Insurance Policy Wrote Up From Allstate?

Has anyone had the wrong home insurance policy wrote up from allstate? - allstate insurance clip art

We bought a house and had insurance, Allstate, we have recently had a fire and now we are told that we have the wrong policy and we are in a long process. We do not know whether the policy is covered or not. Allstate is dragging its feet. Although making it the responsibility of the officers shooting at the house and not see them. They told us that the officers did not actually employees of Allstate. Can anyone give us advice about what to do?